Wednesday 13 November 2019

Which are Best Mini Laptops? The Ultimate Guide

Being such an old machine, it's still among the best-looking laptops you can get for under $100. A huge size laptop is heavy and is tough to carry. The mini laptop that's available in recent years allows you to manage the stress of hard work. It are small in nature, so the choice of the machine with a screen size and resolution is essential. For long typing periods, you will need to locate a mini laptop which has a cozy keyboard. If you are searching for a very good mini laptop for your children or for travel purposes and to do small tasks then you'll definitely like it.
best mini laptop
Battery life is something different you should think about. The battery life is good and you'll be able to expect a fantastic product at a very affordable price tag. Yeah, it is going to enhance the battery life but the battery life is really fantastic as it is. The main reason behind such a long-lasting battery life is surely the most current Intel's processor which requires less power.
Should you do, your laptop wouldn't qualify for one-year free support. Laptops are the terrific aggregate of portability and energy which you will bring with you all the moment. They possess built-in wiring that keeps track of the condition of the internal environment. Finding the perfect laptop is never a simple business, whether or not you're clueless or an aficionado. Furthermore, a mini laptop also makes it possible to to carry it more easily. The top rated mini laptops and the very best mini laptops would likewise assist a student to complete assignments in a useful way. An individual can also locate the top rated mini laptops in an assortment of e-commerce websites.
Maybe an extremely powerful mini laptop and you don't care about the purchase price, or you simply require a laptop to surf the web, and you are able to look at getting the cheapest one that you can find. To begin with, you would need to think about the price. In reality, to be able to keep the price low, a lot of excellent compromise also must be made. The amount of lenovo laptops vary when we speak about all. Buying a mini laptop for the very first time isn't simple thing but being selective in approach is vital to select the most suitable item.
If you employ the laptop for work, choosing to purchase a new long-range battery pack can definitely provide you more juice for the machine. The truly amazing thing about Asus laptops is they are easily set up and don't take a technical manual to learn to use. If you're searching for a practical, affordable and fashionable mini laptop, you won't be let down.
If you would like your laptop to be prepared to play right from the box, you may want to receive one with a pre-installed OS. When you intend to purchase a mini laptop you may truly feel a bit overwhelmed at the wonderful number of choices you face whenever you go shopping in the shop. Mostly people believe that mini laptop will cost under a normal one but in fact, min laptops are somewhat more costly. Mini laptop are little and affordable, and they're an excellent method to entertain the kids during long car rides. So, ultimately, you've got to choose what the ideal mini laptop is and exactly what you should be seeking. With the introduction of newer forms of technology, it is critical that you purchase the very best mini laptop. The greatest affordable mini laptops are also reliant on several different kinds of technological specifications.
Even whenever you have a specific sort of laptops in mind, such as minis, it's difficult to get the best one. To start with, you will need to understand what sort of mini laptop you desire. The mini laptops have many benefits over conventional laptops. There are specific things we're searching for in the ideal mini laptop, but since we're not the exact same and we have various needs, I can't tell you for sure which mini laptop to select, but I can enable you to make a determination. Finding the very best mini laptop that suits all of your needs isn't a big undertaking.
Inexpensive laptop computers often include low-quality batteries, too. When you've researched the laptop that you would like, visit three or more manufacturers to secure the very best product at the very best price. Seriously, however, the laptop is impressively portable due to its small dimensions and matching weight. If you decided that you desire a complete fledged mini laptop, the ideal mini laptop you may find is inclined to be the cheapest one as well.

Saturday 2 November 2019

£4,000 loss in a call centre scam

When Doug Varey clicked on a pop-up ad offering computer security protection for 12 years for £556, he signed up.


"I had no reason to suspect it wasn't genuine," he says.

That was a mistake. Mr Varey was a victim of a common online scam known as computer software service fraud, which ended up costing him some £4,000.

Indian police have now shut two call centres and arrested seven people suspected of involvement in the scam, which has seen victims lose thousands.

The arrests follow an international operation involving British and Indian Police and the tech giant Microsoft.

The BBC has had exclusive access to the operation.

The investigation, which has taken four years, focused on what is known as computer software service fraud.

The City of London Police say it is one of the most common online scams, with over 2,000 cases reported to Action Fraud every month.

Doug Varey paid £4,000 to a company in Kolkata in India

The raids by the cyber division of Kolkata Police targeted two call centres in the Indian city thought to have been used to target thousands of victims in the UK and the United States.

Retired businessman Mr Varey says the price of the computer security protection first attracted him.

" I thought per year, that's quite cheap. And I agreed to sign up for it."

A few months later the phone rang one evening in his Devon home. It was the security firm telling him he had a serious problem and needed to go and look at his computer.

There he was shown what he was told was a Russian man who had taken over his computer. "I looked at this screen where there's a picture of a thick-set man in his 50s, I guess, on a computer doing things.

"And this chap said 'Oh my God, oh my God, this is worse than I thought.' And he was increasing my level of anxiety to the point where I was panicking."

He was then shown the man buying guns, ammunition and hand grenades. The adviser on the phone said there was one thing he could do to make the problem go away - pay for an advanced level of security at a "special offer" price of £4,000.

"Now at that time, it wouldn't matter what he said," he explains. "I wanted to finish with the problem."

Important evidence

While he thought he had been speaking to someone based in New York, the money was paid to a company called Vision Call Services, with an address in Kolkata in India.

It was only some weeks later that Mr Varey realised that he had been a victim of computer software service fraud.

He was recently contacted by a Microsoft executive seconded to the investigation which has seen the City of London Police working with several Indian police forces. Microsoft got involved in funding the inquiry because the scam callers often claim to be working for the company.

The documents supplied by Mr Varey were important evidence as the operation to raid call-centres in Kolkata was planned.

How to avoid being scammed


The City of London Police said anyone who thought they had been targeted by a computer software service scam should contact Action Fraud.

The police offered these tips to avoid being scammed:


Always check out callers, especially cold callers who claim to be Microsoft, your telephony provider or internet service provider.
Legitimate organisations will encourage you to call back via a number you've obtained from a trustworthy source.
Do not assume that the number displayed on your phone is accurate, these can be spoofed, leading you to believe that the caller is in the UK or from a trusted organisation.
Don't call phone numbers on pop-up messages which indicate there is a problem with your computer.
The offices of Vision Call Services was one of the locations targeted. A statement from the Kolkata Police said they had found an illegal call centre in operation, with callers introducing themselves as officials from Microsoft. A number of computers and hard disks were seized, and four people were arrested.

'A warning'


Commander Karen Baxter of the City of London Police said the international operation sent a message to criminals: "Overseas fraudsters should see this as a warning: we will use every tactic in our power to halt your pernicious criminal activities."

The fraudsters use a variety of techniques to extract cash from their victims. Sometimes they use popup ads to offer a worthless anti-virus protection package, or they call claiming they have detected a fault on your PC.

But often they persuade their victims to give them remote access to their computers. Once they have achieved that, they move on to getting into their target's online bank account.

Commander Baxter says these are unscrupulous criminals who will stop at nothing to bleed their victims dry: "They are very convincing, tenacious and have developed sophisticated systems in an effort to elude capture."

Microsoft welcomed the success of the operation in Kolkata. The firm's UK head of legal affairs Hugh Milward said:"Effective public-private partnerships are essential if we are to combat sophisticated cyber criminals who operate on a global scale."

The company says it will never cold call people to offer technical support.

Mr Varey says he feels "a plonker" for having fallen for the scam but he wants to help others avoid being deceived.

"The money is gone but what I really want to do is stop other people falling for this same scam."

Thursday 31 October 2019

Prison call centres aim to cut reoffending risk

Prisoners across Wales are being paid to work as call centre operators to try to help them get jobs as soon as they are released.

None of the inmates at Cardiff, Swansea or Berwyn has access to personal data and all will be strictly vetted.

It is hoped it will reduce offending rates, as well as providing skills needed to get a job.

Cardiff has around 17 call centre desks, Swansea has 24 and Berwyn has 140.

More firms are being encouraged to work with the Prison Service and a recent event at HMP Cardiff allowed representatives from contact centres to see inmates working at the prison's own small call centre.

Greg Fisher, the Prison Service's regional employment broker for Wales, works with companies to smooth the transition into work.

He said giving prisoners work experience before they are released is important.

"It engages them with the community and local employers," he said. "If they haven't got that they will go back to the life of crime."

How does a prison call centre work?
The calls handled by men inside HMP Cardiff are computer-generated.

They sit in front of the desk, head-set on, script in front of them, waiting for a call to be connected.

The only detail they have is the name of the person they are calling.

Their job on the day we visited was market research for a big utilities firm - they told me it is the best paid of the work available in prison.

Once trained, they can earn £15 a week, plus 20p for each completed questionnaire and more still if the customer is happy to be transferred to discuss switching providers.

HMP Cardiff trains prisoners with skills like car and bike maintenance, cleaning and construction and has a rail track programme including their own tracks within the prison walls.

It has also recently opened a coffee-making workshop.

"We're trying to get them that route into employment, into some meaningful very well paid work," Mr Fisher said, adding that a £2,500 training programme is far less than the £32,000 annual cost of a place at a Category B prison like Cardiff.

"That small investment I think is really worthwhile."

'Talented people'
Kelly Carrel, founder of a social enterprise called Census Life, runs the call centres in 14 prisons in England and Wales, and said the ex-offenders she now employs are among the most loyal and hard working she has taken on.

"Those individuals really want to work and make positive changes to their lives - not just for them, but their partners and children," she added.

"In general there are far too many organisations that have a blanket 'no' to working with an offender, I can understand it in particular roles.

"But there are some great, talented people that we're just not tapping into."
 Nicola's opportunity came with a chance to work in a prison call centre
'Take that chance'
One of Census Life's employees, Nicola, is a former offender and said a job with a supportive employer meant she broke the cycle of offending.

Her problems had started after she was the victim of domestic violence, which led to a 10-year drug addiction.

"My message to employers would be take that chance," she said. "You're creating a change in society, you have the tools to change someone's life and you will create a very loyal colleague."

Sandra Busby, managing director of the Welsh Contact Centre Forum, said: "We have three customer types in Wales - public centre contact centres, corporates and smaller businesses.

"I think the public sector can be doing a lot more, but they're very process-driven. But if they can't lead by example I think it's hard then to tell the private sector to do that."

She added the "really cutting edge" corporate firms will make changes to harness the talent of ex-prisoners, and smaller firms will be more agile, but will also have to weigh up the risks.
Source: BBC

Tuesday 29 October 2019

More people than ever before work in call centres in the UK

The chimney of the India Mill factory in Darwen, Lancashire, still stands today. When it was built in 1867, it was the tallest and the most expensive in the country but its shadow now falls over office space rather than the industrial machinery it used to.


This is a scene that has become increasingly common across the UK as the service industry expands across what William Blake once described as this "green and pleasant land". At the same time, the manufacturing industry has contracted sharply.


Immediately after World War II, manufacturing accounted for around 40% of the UK economy's output but now only 8% of jobs are in the manufacturing sector, according to the Office for National Statistics.


At the same time, the rise of the call centre in uk - known in the industry as contact centres - has seemed unstoppable.

'Toilet monitor'
"More people have worked in call centres than ever worked in the mining industry, and I researched that in 1998," says Matt Thorne, who wrote a novel based on his experiences in a call centre.

"The interesting thing about call centres is they're great if you've got something else but it's like a proper job without any of the benefits.
"You got four 15-minute breaks in a day and the amount of time you spent in toilets actually was monitored."

Over one million people are employed in contact centres, according to analysis firm ContactBabel. This is over 3.5% of the entire UK workforce.

When call centre pioneer Direct Line opened its lines in Croydon, south London, with 63 employees on 2 April 1985, no-one could have imagined the impact it would have on the UK's service industry. In 2004 it received over 22 million phone calls.

But many just see them as a nuisance. Time and time again, call centres have been voted one of the most frustrating things to use, with one survey even concluding that calling one is more stressful than getting married or going to the dentist.

"They were predominantly set up as a way for companies to save money - whether the customers liked it or not," says Ann-Marie Stagg - chairwoman of the Contact Centre Managers' Association.

You don't hear about workers having to put their hand up to go to the toilet anymore
Steve Morrell, Indusry analyst
And if just phoning up a call centre was stressful, imagine working with a pre-determined script and repeating it day after day.

"The aim was to get everything done in 35 seconds, so there's not really a lot of room for warmth," says comedian Andy White, who worked in a call centre until 2002.

"The bonus system was very difficult because part of it was based on the people around you so people were thinking 'why should I bother?' when it only takes one person to not turn up for the figures to suffer and then there goes my bonus."

It is this perception of call centres, as a telephonic battery farm with repetitive work like factories from generations ago, that the industry is desperately working to change.
Source: BBC